Terms & Conditions – FAQ

FAQ's

Shipping

Once you have purchased your item, we will send your merchandise within 10 working days. We don’t stockpile our garments, which means as a new business this helps us with producing only what we sell and also has a positive impact on the environment. We are contributing to reducing our carbon footprint. We care about the environment and know you do to.

info@social-outcast.com 

UK Shipping Costs:  £5.00 + VAT for the first item, plus £0.70 + VAT per extra item. (Up to a maximum of £8 + VAT). This is a tracked service. Delivery is estimated 2-3 working days from dispatch.

Europe Shipping Costs:  £10.00 + VAT for the first item, plus £0.70 + VAT per extra item.­ This is an untracked service and does not provide a signature upon delivery.­ Delivery is estimated 5-7 working days from dispatch.

Rest of World Shipping Costs:  £15.00 + VAT for the first item, plus £0.70 + VAT per extra item.­ This is an untracked service and does not provide a signature upon delivery.­ Delivery is estimated 10-14 working days from dispatch.

Returns

For returns, send your item back within 14 days and make sure to keep them looking brand new. It’s that easy. Here are the details.

Returns must be made within 14 days of receiving your package. 

  • Products that have been worn or washed cannot be returned. 
  • All products must be in original new condition and must be returned with original packaging and/or tags. 
  • Products that do not meet these qualifications will be refused.

All products sold by social-outcast.com are authentic and carefully examined prior to shipment of the order. However on rare occasions, a bad apple slips past us. If you happen to receive a defective item, email info@social-outcast.com immediately. We will help have it switched out for a replacement. Please remember that defects must be reported within 7 days of receipt of shipment.  The return address is on your packing slip, that you receive with your item. Simply fill in your reason and send it back to us within the time frame. You can expect to receive a refund within 14 days of sending the parcel back to us. All refunds will be processed back to your original payment method. Once we have processed the return you will receive a return confirmation email. 

Hoodies and Sweatshirts

All our products have been tested and certified under OEKO-TEX® Standard 100 Class I by Shirley Technologies in England under certificate number 11-20489 since 2004.

The OEKO-TEX® Standard 100 is an independent testing and certification system for textile raw materials, intermediate and end products at all stages of production.

The testing for harmful substances always focuses on the actual use of the textile. The more intensive the skin contact of a product, the stricter the human ecological requirements to be met. Our clothing meets Class I criteria for textile items for babies and toddlers up to 3 years, the highest of the four classes of certification.  

Hoodie Info:

  • 80% Combed Cotton/ 20% Polyester.
  • Brushed 3-ply 9.4 oz/ 320g.
  • Care instructions (Wash at 30, inside out. Do not tumble dry, do not iron directly over the print)
  • Colour information:
  • Colour representation is only as accurate as the website allows.

Sweatshirt Info:

  • 100% Combed Organic Cotton
  • Brushed 3-ply 8.26oz/ 280g
  • Care instructions (Wash at 30, inside out. Do not tumble dry, do not iron directly over the print)
  • Colour information:
  • Colour representation is only as accurate as the website allows.

T-shirts

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. 

T Shirt Info:

  • 100% Combed Organic Cotton
  • Jersey 4.57oz/ 155g
  • Colour information:
  • Colour representation is only as accurate as the website allows.

Sizing Guide